Situation: An author’s personal secretary became ill and was unable to help complete his manuscript. He was on a very tight deadline and needed to dictate chapters, receive transcripts and have edits completed within 72 hours. After the manuscript was approved, he needed someone to complete the fulfillment process and ship 200 books to the location where he was scheduled to sign books.

Solution: The VA contacted her support team and assigned tasks to each member based on their expertise. Three transcriptionists transcribed, 2 proofreaders were on standby and handled the edits as the client submitted them, and 2 VAs completed the fulfillment and shipping.

Results: 200 copies of the book were prepared to the author’s specifications and shipped to the event. The author’s appearance was an overwhelming and profitable success.